All devices
-
Do I need Internet to mirror my device to the TV with EZCast?
You do not need Internet connectivity to mirror your phone to the TV with EZCast. But we recommend connecting to a local Wi-Fi when streaming media to minimise cellular data costs.
-
How to AirPlay YouTube videos to your TV
Please select EZAir > Mirror only when using AirPlay. We recommend turing on the AirPlay/Screen Mirror before using YouTube app for best mirroring experience.
-
Connect your smart device to the EZCast dongle
1. Connect your smart device to the EZCast Wi-Fi by choosing the EZCast's SSID. 2. Launch the EZCast app > Search your dongle's SSID > Connect For more details, please refer to: User manual: https://www.ezcast.com/manual/ezcast/standard EZCast setup introduction video: https://youtu.be/JX1U1aAXt6M
-
Does EZCast dongle support subtitles?
EZCast dongle supports SRT, SMI, SSA, CDG subtitles. When playing a video, EZCast would scan for subtitle from file systems and provide a selection of subtitles for you to choose from.
-
Firmware upgrade stuck at 2%
Insufficient power may be the cause to this issue. Please use an external 5V/1A power adapter instead of TV USB port to provide more stable power supply. Note: Do not disconnect the power during upgrade.
-
EZCast device settings
You can configure the following dongle settings within the EZCast app: (1) Language: Change the language of the EZCast dongle (2) Resolution: Change the output resolution of the dongle (3) Upgrade: IMPORTANT! Please upgrade your EZCast to the latest version to be compatible with latest devices
-
EZCast help videos
If you have any problem when using our product, please check EZCast HELP, and youtube demo videos for references: EZCast Setup: https://youtu.be/JX1U1aAXt6M EZCast Help: https://www.ezcast.com/manual/ezcast EZCast Youtube channel: http://www.youtube.com/EZCast
-
Setup home page shows green line or green image.
The issue may come from unstable power supply. Please use an external 5V/1A power adapter instead of TV/projector USB port to provide a more stable power supply.
-
EZCast LED status
EZCast has an LED light on the bottom of the device that visually indicates the status of the dongle as one of the following: 1) Solid (blue): EZCast is powered on and is ready for connection. 2) LED off: EZCast is not powered. Please check the USB power cable connection.
-
How to connect to local Wi-Fi network for Internet access?
Once your smart device connects to the EZCast dongle. Click Setting > Internet in the EZCast app to connnect to local Wi-Fi network.
-
EZCast Installation guide
Please follow the steps below to setup EZCast: Step 1: Connect EZCast to TV Plug EZCast into any HDMI input port on the TV, Monitor, or Projector. Step 2: Connect USB Wi-Fi Antenna to EZCast Plug the micro USB connector of the Antenna cable into the micro USB port of EZCast, and connect the USB Type-A connector of the Antenna into an external 5V1A power adapter, or to the USB Type-A port of the TV. Step 3: Switch to the correct HDMI source If the HDMI source is set correctly, you should see the EZCast setup screen
-
EZCast Wi-Fi password becomes ********
Please reboot your dongle, the password will flash on the TV for a few seconds before turning into ********. Please note down the password on paper or take a photo of the password so that you can use the password to access EZCast.
-
Where can I find the password to connect smart phones to the dongle？
At the start home screen for EZCast dongle, the PSK number is shown beside SSID.
-
Connecting to Android/iOS/Windows/macOS devices
Please refer to the pictures below.
-
Frequent disconnection from Wi-Fi
There may be interference with the Wi-Fi signal due to a crowded channel. Please get your dongle as close to your router as possible to improve Wi-Fi connectivity. Furthermore, please reboot your home router to rescan a cleaner channel. Note: Do not connect too many devices to your home router when streaming or mirroring for optimum viewing experience.
-
Firmware upgrade
Please click Setting > Upgrade to upgrade the firmware to the latest vesion to support all the latest smart devices.
-
Why is the output of Miracast not displayed in full screen on TV?
Your TV's aspect ratio is usually 16:9, while your smart phone's is not, so screens mirrored onto TV will not fill the whole screen.
-
How to cast from Netflix to your TV
Due to Netflix’s DRM, EZCast can’t cast Netflix contents directly at this moment. We are communicating with Netflix to fix this issue. However, if your Android mobile phone supports HDCP with Miracast, you can use Miracast protocol to display content on TV: -Connect your phone to home router or the local Wi-Fi network -Turn on EZMirror function on the dongle to turn it into a Miracast receiver -Cast the phone screen to EZCast dongle via Miracast -Turn on Netflix app to play on the big screen Please refer to the demo video: https://www.youtube.com/watch?v=1LfzgdSBsKs iOS devices need to download the media first to the phone before using AirPlay to mirror to TV.
-
How to share the smart phone's 3G/4G internet with EZCast dongle
Please refer to our demo video https://youtu.be/AYP0SxGD0Jc
-
Why can't I use EZMirror on my smartphone/tablet/WIndows laptop?
Not all tablets/smartphones/Windows laptops support Miracast. Please check with your smart devices' instructions for Miracast compatibility.
-
How to cast EZChannel videos to your TV
1. Connect your device’s Wi-Fi in your device's Wi-Fi Setting to EZCast SSID. 2. Launch EZChannel app on your device CAST > Connect
-
Can I connect EZCast dongle to my car?
If your car's AV system has HDMI input, you can use EZCast normally. If you car's AV system has only AV(CVBS) input, you can refer to EZCast Car solution.
EZCast 5G
-
Introducing EZCast
EZCast is an Wi-Fi display receiver, which contains cutting-edge EZCast technology, with ongoing firmware support for compatibility with latest smart devices. EZCast works across multiple OS (iOS, Android, Mac, Windows, and Chrome OS etc.), and combines with the EZCast app to offer rich entertainment services to users. EZCast 5G supports 802.11ac dual band 2.4G/5G Wi-Fi connection for better Wi-Fi connectivity.
-
What's inside the box?
Inside the box, you'll find the EZCast 5G dongle, a USB antenna with power cable, and a user manual. A 5A/1A USB power supply is recommended for reliable 5G Wi-Fi connection.
-
EZCast User Guide
Please follow the user guide to setup EZCast and install software accordingly. You may download user guide from the URL below. https://www.ezcast.com/manual/ezcast/standard
-
Specifications and supported operating systems
Specifications: Output: HDMI Max. Output Video Resolution: 1080p Ports and Connectors: HDMI Micro-USB (for external Wi-Fi Antenna and power supply) Wireless Standards: 802.11 ac dual band 2.4GHz/5GHz Power: 5V/1A power supply Supported Operating Systems: Android 4.4 and higher iOS 9.0 and higher Windows 7 and higher macOS 10.10 and higher
-
Differences between EZCast, EZMirror+Timer and EZMirror+AP modes
EZMirror+Timer means that EZCast devices boot to Miracast receiver mode and countdown for 120 secs, then go back to EZCast mode if no device connects to it via Miracast. EZMirror+AP means that EZCast will boot to Miracast receiver mode, and connect to router. The connection method is shown on display.
-
Why does setting the EZCast dongle to EZMirror mode disconnects it from Wi-Fi?
EZMirror (Miracast) is based on p2p connection, which is different to AP mode that connects to Wi-Fi network. Therefore, the dongle disconnects from the Wi-Fi to change to p2p connection with your smart phone.
EZCast 4K
-
Introducing EZCast 4K
EZCast is a Wi-Fi display receiver, with 4K media streaming capability, and ongoing firmware upgrades are provided to maintain compatibility with latest devices. EZCast 4K supports multiple OS (iOS, Android, Mac, Microsoft Windows, and Chrome etc.), and works with the EZCast app to offer rich media experiences to users. EZCast 4K supports 802.11ac dual band 2.4G/5G Wi-Fi connections for best Wi-Fi connectivity.
-
What's inside the box?
Inside the box, you'll find the EZCast 4K dongle, a USB power cable, and a user manual. A 5A/1A USB power supply is recommended for reliable 5G Wi-Fi connection.
-
EZCast 4K User Guide
Please follow the user guide to setup EZCast and install software accordingly. You may download user guide from the URL below. https://www.ezcast.com/manual/ezcast/4k
-
Specifications and supported operating systems
Specifications: Output: HDMI, CEC (Consumer Electronics Control) compatible Max. Output Video Resolution: 1080p Ports and Connectors: HDMI Micro-USB (for external Wi-Fi Antenna and power supply) Wireless Standards: 802.11 ac dual band 2.4GHz/5GHz Power: 5V/1A power supply Supported Operating Systems: Android 4.4 and higher iOS 9.0 and higher Windows 7 and higher macOS 10.10 and higher
EZCast Wire
-
Introducing EZCast Wire
EZCast Wire is an universal wired mirroring and streaming converter. EZCast Wire supports Android, iOS, Windows and Mac devices. Incorporated with powerful EZCast apps, EZCast Wire can mirror your phone, pad and laptop or stream multimedia to TV and projector through simple USB connection. Simple, stable and universal.
-
What's inside the box?
Inside the box, you'll find the EZCast Wire dongle, a USB power cable, and a user manual. A 5A/1A USB power supply is recommended for reliable connection.
-
EZCast Wire User Guide
Please follow the user guide to setup EZCast and install software accordingly. You may download user guide from the URL below. https://www.ezcast.com/manual/ezcast/wire
-
Specifications and supported operating systems
Specifications: Output: HDMI, CEC (Consumer Electronics Control) compatible Max. Output Video Resolution: 1080p Ports and Connectors: HDMI Micro-USB (for power supply) Power: 5V/1A power supply Supported Operating Systems: Android 4.4 and higher iOS 9.0 and higher Windows 7 and higher macOS 10.10 and higher
-
Plug&Play and AirPlay&Setup for iOS
Insert a paper clip to push the button inside the hole on EZCast Wire dongle to switch between two modes. 1. When the dongle is in "Plug&Play" mode, connet your iOS device to the dongle via a lightning cable. Click "Trust" when a message pops up, then the mirroring will begin after a few seconds. 2. When the dongle is in "AirPlay&Setup" mode, turn on the Personal Hotspot of your iOS devices, then launch EZCast app to discover the dongle. Use Airplay mirroring to mirror to dongle.
-
Connecting to and mirroring from Android
To mirror from an Android device, please refer to the pictures below for two different ways to mirror.
-
Connecting to and mirroring from Windows
Discover your EZCast Wire dongle by clicking the "Wire" icon in the top right corner of EZCast app. EZCast SSID will appear above the "search dongle" button once the connection is successful. Click "Mirror" to start mirroring and click "Disconnect" to stop mirroring. You can refer to the pictures below for instructions.
-
Connecting to and AirPlay Mirroring from macOS
Discover your EZCast Wire dongle by clicking the "Wire" icon in the top right corner of EZCast app. EZCast SSID will appear above the "search dongle" button once the connection is successful. Click "Mirror" to start mirroring and click "Disconnect" to stop mirroring. We sugguest using AirPlay mirroring for better casting experience. You can refer to the pictures below for instructions.
-
How to upgrade EZCast Wire?
Please refer to https://www.youtube.com/watch?v=XiWdrW1ZAtk for the demo video.
Shopping
-
Where to buy EZCast
You may purchase EZCast products from e-commerce sites below: (1) https://shopping.ezcast.com/ (2) www.Amazon.com/ezcast (3) www.Amazon.co.uk/ezcast
User accounts
-
Did not receive the confirmation email and cannot log in
The confirmation email may be incorrrectly identified as spam, please check your spam folder. If you still have trouble logging in, please send your acount name to support@ezcast.com for help.
-
How to delete an EZCast user register account
Currently, we do not provide any option for our users to delete their EZCast user register account through our EZCast app. Your account can only be removed by our internal staff. If you want to delete your account, please email us, at support@ezcast.com, your account name and tell us the reason why you want to delete your account.
General issues
-
What's new with EZCast app
EZCast is a great way to screen mirror your content from your device to TV. With more than 4 million downloads, EZCast support all the popular smart devices, whether they run on iOS, Android, Mac, or Microsoft Windows. EZChannel, a brand new app launched in 2016, helps you search and watch the internet's most popular videos from across multiple sites including YouTube, Dailymotion, Vimeo, Youku, facebook...etc. Watch recommended channel list to discover all the contents curated for you. You can watch EZChannel videos on big TV screens using EZCast dongles, Chromecast, or apple TV.
-
Download EZCast app
Please follow the steps below to download the EZCast app to your smart device: Scan the QR code on EZCast HDMI setup screen to download the EZCast iOS: Search “EZCast" in app Store Android: Search “EZCast" in Goolge Play Store Mac, Windows, and other OS: Download from https://www.ezcast.com/app After installation, please connect to the Wi-Fi network of the EZCast dongle via instructions on the EZCast setup screen, and launch the EZCast app on your device
-
Does EZCast support Powerpoint presentations?
Yes, please open the presentation and mirror the mobile screen with AirPlay Mirroring (for iOS and Mac) or EZCast app (for Windows/Android).
-
How do I open multiple web pages at the same time?
It's not available to open mutiple web pages at the same time for Windows/Mac at the moment.
-
Why can't I mirror the sound to the TV?
For EZCast/Mirror, it only captures the screen without sound due to limitations in Android. To mirror the sound to your TV, please use EZMirror instead. Please refer to https://www.youtube.com/playlist?list=PLnTRkBxwP_JzwiEFWRt20gg2kruKK1f4v for demo videos.
-
When streaming external music files, why EZCast can only play one file at a time?
Please add external music files to a playlist so music files can be played one after the other automatically.
-
How to delete/edit favorite bookmarks?
Please log into your EZCast account on the app, then click on "Web". Tap and hold the bookmark that you want to delete/edit, for about 2s, then lift your finger. An edit icon and a delete icon will appear on the right of the bookmark. Please select "Delete"/"Edit" icons to remove/edit your bookmarks.
-
EZCast app cannot find my Chromecast
Please make sure your Chromecast and your smart device are connected to the same Wi-Fi network. Then launch EZCast app to discover the Chromecast.
-
Does EZCast support external subtitles over DLNA?
No, DLNA doesn't support subtitle streaming at the moment.
-
It sometimes shows "Device not connected" in the EZCast app
Please discover and connect to the EZCast dongle within the EZCast app. Refer to Windows/Mac/iOS/Android setup user manual: https://www.ezcast.com/manual/ezcast
-
My EZCast dongle cannot be discovered using the EZCast Pro app.
EZCast Pro app does not support EZCast dongles, please use the EZCast app to discover the dongle instead.
-
How to search for videos in EZChannel?
1. Click on the top right magnifying glass button. 2. Input the keywords you want to search for. 3. Our EZChannel platform will search videos across multiple popular video sites including YouTube, Dailymotion, Vimeo, Youku, facebook, and etc. Alternatively, you can use the "Browse" function at the bottom of the menu to browse through popular videos of the day from different platforms.
iOS
-
When playing YouTube videos with AirPlay, the "Connected to AirPlay" message does not disappear?
This problem is caused by the latest YouTube app update. Execute the following steps to solve this issue: 1. Connect your smart device to EZCast. 2. Execute EZCast app, and click the hamburger icon on the top-left corner > Settings. 3. Find the EZAir function and change it from "Mirror only" to "Mirror + Streaming". 4. Reboot the dongle and reconnect your smart device. More details, please refer to the pictures below for reference.
-
"#Error Airplay Codec" message
Please upgrade the dongle's firmware to the late version for better compatibility.
-
Can iOS mirroring appear full screen on TV?
iPad and iPhones have different aspect ratios compared to most TVs. EZCast app fits the projected screen inside the display area while maintaining the original aspect ratio.
-
Can I adjust the sound volume when mirroring?
Yes, adjust the volume levels using the volume buttons on your phone.
-
I cannot find media files on my device with "Video" and "Music" functions in EZCast app?
iOS doesn’t allow EZCast app to access contents of other apps. This is an universal rule for iOS. EZCast/Video transfers and lists the camera videos for streaming. EZCast/Music transfers and list iTune music for streaming. For the multimedia files in the other apps, please refer iTune Sync File Transfer demo video.
-
Device not found on iOS EZCast app.
Please go to your mobile settings>Cellular Data>Enable EZCast app to use Mobile data then retry. As a reminder, while connecting to the Wi-Fi, mirroring won't use your mobile data.
-
Failure to connect to EZCast SSID with the correct password
Please forget the SSID network in your smart phone’s Wi-Fi setting and reconnect to the dongle’s SSID again.
Windows
-
How can I play the audio output from my PC and video on TV?
Due to the video decoding is on the dongle, it's not possible to separate the audio and video when mirroring.
-
Why are the subtitles displayed incorrectly?
You may be using the wrong encoding for subtitles. Please switch the language setting of the dongle to be the same as your PC, or use Unicode subtitles.
-
It crashes/freezes when using the app
Please try the portable version for better compatibility. Please refer to: https://www.ezcast.com/app/ezcast/windows
-
Why does the EZCast app not install on Windows 7 starter version?
Windows 7 starter version does not contain a VGA driver, hence incompatible with EZCast app.
-
How to connect to a Windows PC
Please connect your PC to EZCast's Wi-Fi SSID network. Launch EZCast app and click the "SEARCH DONGLE" icon in the top right corner to discover your EZCast dongle. EZCast SSID will show above the "search dongle" once the connection is successful.
macOS
-
Why can I not install EZCast app?
EZCast app supports Mac 10.10+ only, please check your Mac version for compatibility.
-
How do I use Extend function in EZCast app with MacOS 10.15 and above?
The latest update of macOS 10.15 is incompatible with the screen Extend function within EZCast app. Workaround: use AirPlay to screen mirror your Mac screen to EZCast device, then select "Use as Separate Screen" to make the EZCast device an extended screen, as shown below.
ChromeOS
-
How to cast your Chromebook screen to your TV
Please refer to the video Chromebook User Manual: https://youtu.be/A9UCsyh-ERA
- General issues
- All devices
- Devices
- EZCast 5G
- EZCast 4K
- EZCast Wire
- Support
- Shopping
- User accounts
- App
- General issues
- iOS
- Windows
- macOS
- ChromeOS
